We will be there for our members to discuss queries, complaints or ongoing cases with our Membership or Claims team, and any training or coaching opportunities to enhance client communication, develop leadership, and improve patient safety.. 

Do you have questions about how to use VetSafe effectively, or how to implement it into your practice? Our team will be on hand to answer any questions. The new home of VetSafe can be found at www.vetsafe.org. 

VDS Training provides expert-led training to enhance client communication, develop leadership, improve patient safety and team wellbeing, allowing you to focus on the animals in your care.  

Emma Cathcart, VDS Veterinary Risk Analyst,  will be joined by Dan Tipney, Louise Grieve and Luiz Santos to explore the ‘The Cost of Adverse Events: How Small Steps Can Prevent Big Mistakes’ on the 13 June 2025 at 12:00 - 13:00 in the Business, Careers and Debates Theatre. Discussion topics include, how to:  

- Recognise the wide-ranging impacts of adverse events on veterinary teams and businesses 

- Illustrate the role of leadership and organisational influence in supporting safety culture in practice 

- Reframe adverse events as opportunities to build a supportive culture of learning and continuous improvement 

- Explore tools and methods to help drive meaningful change 

Emma Cathcart (VetSafe) will also be speaking on ‘Tips for Driving Meaningful Change in Veterinary Practice With VetSafe’ on the 13th June 2025 at 14:00 - 14:50 in the Exhibitor Showcase 1.  Discussion topics include how to:  

• Learn to go beyond reporting and reflection by implementing impactful, system-wide change. 

• Develop a proactive culture of continuous improvement in clinical settings. 

• Gain insights from veterinary professionals sharing real-world experiences, challenges, and practical QI strategies. 

• Suitable for both beginners and those looking to enhance current quality improvement (QI) processe